We are committed to providing you high quality products. In a rare event, if you aren't fully satisfied with our product and find it is not 'As described' on our website, or is received in a 'damaged' condition, you can request an Exchange or Refund within 14 days of receiving the order for eyeglasses and within 7 days of receiving the order for sunglasses from online stores using the Optic4Less platform. We allow exchange/refund with the following exceptions:
• Contact Lenses: These would be acceptable only if they are in unworn condition, with the sealed outer packaging intact within 14 days in exceptional cases through customer support centre. Contact Lenses can only be refunded, not exchanged.
• Eyewear: [Eyeglasses, Sunglasses, Reading Glasses] with the following are not accepted for exchange/refund:
• Scratches on frame or lens that were not present at the time of delivery. We do a rigorous check to ensure that the product reaches you in perfect condition.
• Product damaged due to mishandling post delivery [product is de-shaped, with visible intentional damage to the product].
• Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received.
• Accessories (Lens cleaner, contact lens case, contact lens solution & others): Refund/ exchange is not allowed on accessories.
How to return?
Visit the store where you purchased the eyewear from.
• Take your product with all its accessories to the selected store
• The store will inspect the product. You can get your glasses adjusted at the store
• If required you can exchange the product or get a refund as per our policy
Schedule a Pick-Up
The store can arrange a pick-up at your location within 2-5 days thereafter upon prior agreement between you and the store.
• Keep the products with all accessories ready for pickup.
• You can choose a product for exchange Or take refund as per policy
• Exchange product will be dispatched/refund will be credited once the returned item reaches us.
Ship Product to the store.
• Pack the products and stick the return label on the box. We will email you the label
• You can choose a product for exchange or take a refund as per policy once the returned item reaches the store.
Terms and Conditions
1. Refund for a product will only be initiated after the product is received at the store of purchase and has passed the requisite quality checks.
2. Refunds/ Exchanges will be applicable under the following circumstances:
- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged during shipping.
- The product was tampered with before you received it.